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Refund and Returns Policy
Effective Date: 01/10/2024
These Terms and Conditions of Sale (“Terms”) govern the sale of products by Miniature Esquire (“we,” “us,” or “our”) to you (“Customer” or “you”). By placing an order with us, you agree to these Terms.
1. Products
We sell 3D printed model accessories (the “Products”). All Products are subject to availability. We reserve the right to discontinue any Product at any time.
2. Orders
- Order Placement: You can place an order through our website [insert website URL] by following the instructions on the site. By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract.
- Order Confirmation: After placing an order, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance of your order.
- Acceptance of Orders: We reserve the right to refuse or cancel any order for any reason, including but not limited to unavailability of Products, errors in the product information, or suspected fraud.
3. Prices and Payment
- Pricing: All prices are listed in GBP (ยฃ). We reserve the right to change our prices at any time.
- Payment: Payment must be made in full at the time of ordering using one of our accepted payment methods. We use third-party payment processors to handle payment transactions securely.
4. Delivery
- Delivery Times: We will make every effort to dispatch your order within the timeframe specified on our website. However, we are not liable for delays caused by third parties or circumstances beyond our control.
- Delivery Costs: Delivery costs will be calculated at checkout and added to your order total. Free delivery may be offered on orders over a certain amount, as specified on our website.
- Risk of Loss: The risk of loss for Products passes to you upon delivery to the address provided in your order.
5. Returns and Refunds
- Right to Cancel: You have the right to cancel your order within 14 days of receiving the Products. To exercise this right, you must notify us of your intention to cancel by contacting us at [insert email address].
- Return Process: If you cancel your order, you must return the Products to us within 14 days of notifying us. The Products must be unused and in their original packaging. You are responsible for return shipping costs unless the Products were defective or incorrect.
- Refunds: We will issue a refund within 14 days of receiving the returned Products, provided they meet the return criteria.
6. Warranty and Liability
- Warranty: We warrant that the Products will be free from defects in material and workmanship for a period of [insert warranty period, e.g., 30 days] from the date of delivery. This warranty does not cover damage resulting from misuse, accidents, or unauthorized alterations.
- Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the sale or use of the Products.
7. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, and images, is the property of Miniature Esquire or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
8. Governing Law
These Terms and your use of the website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to These Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the website and our services after any changes will constitute your acceptance of the new Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at:
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